Terms of service

Last updated: 13 October 2026

These terms apply to the MAISON PIERÉ online store and purchases from us. Please read them together with our delivery, returns, subscription and privacy policies.

Shopping with MAISON PIERÉ

Provide accurate contact and delivery details at checkout. Use the store lawfully and do not interfere with its security, misuse promotions or submit information you are not authorised to share.

Products and care

Product pages describe the items included, sizes, features and available purchase options. Follow the directions and care information supplied with your products. Colours can appear differently on different screens; this does not limit your right to receive products that match their description.

Skincare, LUMIÈRE and the Ritual Companion are not medical treatments. Review ingredients, device precautions and suitability information before use. Results and individual responses vary. Stop use if irritation occurs and seek qualified advice where needed.

Prices, offers and payment

Prices are in Australian dollars unless stated otherwise. The price, applicable taxes and shipping charges shown at checkout are presented before payment. Payment must be authorised before an order can be processed.

Prices and availability may change for future orders. Bundle savings compare the current separate-product prices with the kit price. Offers apply only under the conditions shown before purchase and may not combine with other promotions.

Your order

We send an order confirmation after checkout. If we identify an unavailable item, an obvious pricing error or a suspected fraudulent order, we will contact you where appropriate. If we cannot supply an order we cancel, we will refund the payment taken for it.

Delivery and changes

Delivery estimates and shipping costs are shown before purchase. Some items may arrive separately. Contact us before ordering if you need a gift by a particular date.

You may request cancellation within 15 minutes of placing an order, provided fulfilment has not begun. If you contact us later, we will check whether a change or cancellation is still possible. This cancellation window does not limit rights or remedies for faulty, incorrectly supplied or undelivered goods.

Subscriptions

Subscriptions renew automatically at the price and frequency selected before payment. Manage future deliveries through the link in your confirmation email or contact us for help. Make changes before the next order is processed. One-time purchases do not renew.

Digital and personalised items

The Ritual Companion is a digital download, not a physical book. The product page explains the files included and any eligible one-time box add-on offer. It is not included in the skincare box, complete kit or subscription renewals unless explicitly stated.

For personalised items, check the details you submit carefully and ensure you have permission to use them. Changes depend on whether production has begun. Your consumer rights still apply to personalised items and digital downloads.

Returns and consumer rights

Our returns policy explains change-of-mind returns and how to get help with a problem. Nothing in these terms excludes, restricts or modifies rights and remedies that cannot be excluded under Australian Consumer Law. For a problem with an order, contact MAISON PIERÉ directly; we will assist you.

Website content

Branding, images, written content and website design are owned by or licensed to MAISON PIERÉ unless stated otherwise. Do not reproduce them commercially without permission. External services and links have their own terms and privacy practices.

These terms

These terms are governed by the laws of Victoria and applicable Australian federal law, without excluding any mandatory rights that apply to you. Updates apply from the date they are published and do not retrospectively remove rights relating to orders already placed.

Questions? Contact hello@maisonpiere.com or our customer support team.