Refund policy

Last updated: 13 October 2026

Change-of-mind returns

You may request a change-of-mind return within 30 days of receiving your order. Items must be unused, unopened, undamaged and in their original packaging. Opened or used skincare cannot be returned for change of mind for hygiene reasons.

Contact hello@maisonpiere.com with your order number before sending a return. We will provide the return instructions and address. For an approved change-of-mind return, you pay return shipping. Original shipping charges are not refunded unless required by law.

Faulty, damaged, incorrect or undelivered items

Please contact us with your order details and a description of the problem. Photos can help us assess damage or an incorrect item. We will explain the appropriate repair, replacement, refund or other remedy under Australian Consumer Law. You do not have to contact a manufacturer or another business instead of us.

Where return shipping is required for an item confirmed to be faulty, damaged or incorrect, we will arrange or reimburse reasonable return shipping as applicable. The 30-day change-of-mind window and unopened-condition rules do not limit your rights for faulty goods.

Refund processing

After an approved return is received and assessed, we will notify you and refund the original payment method. Bank and payment-provider processing times vary.

Cancellation and personalisation

You may request cancellation within 15 minutes of ordering, provided fulfilment has not begun. Contact us promptly even if that window has passed; we will check what is still possible. For personalised items, changes depend on whether production has started. This does not remove rights relating to a faulty, incorrectly supplied or undelivered item.

Digital downloads

The Ritual Companion is a digital product, so no physical return is needed. If files are inaccessible, faulty or not as described, contact us for help and any remedy you are entitled to. This policy does not promise a separate change-of-mind refund for a digital download.

Your consumer rights

Our goods and services come with rights and guarantees under Australian Consumer Law that cannot be excluded. Nothing in this policy restricts those rights, including for personalised products, devices or digital downloads.