Shipping policy

Last updated: 13 October 2026

Before you order

Delivery options, available destinations and shipping charges are shown at checkout before payment. Please check the product page for item-specific delivery information. For a gift needed on a particular date, contact us before ordering.

Preparing your order

We prepare orders after successful payment. Processing may take longer during launches, promotions, public holidays or periods of high demand. We will let you know if we become aware of a material delay.

Delivery estimates

Delivery estimates are a guide, not a guaranteed arrival date unless we expressly confirm one. Location, carrier services, public holidays and other disruptions can affect delivery. Skincare and LUMIÈRE in the same order may arrive in separate parcels.

If a product is offered as a preorder or a personalised item, its product page will identify this and explain the estimated arrival period before you pay. Contact us promptly about changes; changes may not be possible after preparation or production begins.

Shipping charges and tracking

Any shipping charge is displayed before payment. Free-shipping offers have their conditions stated with the offer. Where tracking is available, we send the tracking details after dispatch. Carrier tracking may take time to show its first update.

Your delivery address

Please provide a complete, accurate address and check it before ordering. Contact us immediately if you notice an error. We will check whether the address can still be changed; we cannot guarantee a change after dispatch.

Delayed, missing or damaged deliveries

Contact hello@maisonpiere.com with your order number if a parcel is significantly delayed, missing, damaged or incorrect. We will investigate and explain the next steps. Photos can help with damaged or incorrect deliveries, but do not replace your consumer rights.

If we cannot supply your order, we will provide a refund. Nothing in this policy limits your rights under Australian Consumer Law. We do not ask you to resolve an order problem with a third-party provider instead of contacting us.

Safe delivery and returns

If you choose authority to leave, select a secure location. Contact us if delivery goes wrong so we can assess the circumstances. Return shipping and return instructions are explained in our returns policy.

Digital downloads

The Ritual Companion is delivered digitally; no physical parcel is sent. If you cannot access your purchased files, contact us with your order number.