Cancellation policy

Last updated: 13 October 2026

Choose once or subscribe

A one-time purchase does not renew. If you choose a skincare subscription, the price, delivery frequency and recurring-payment details are shown before payment. Your subscription renews automatically until you cancel it.

Managing future deliveries

Use the subscription-management link in your confirmation email to manage future deliveries, or contact hello@maisonpiere.com for help. Make changes before the next order is processed. A change to future deliveries does not automatically cancel an order already being prepared or dispatched.

Payment details are handled by our payment services for the authorised recurring charges. We will provide required notice if subscription terms change.

One-time extras

LUMIÈRE, the complete skincare-and-light kit and the Ritual Companion are one-time purchases unless a product page explicitly offers a recurring option. The Companion is not included in the skincare box or its renewals. A discounted Companion add-on is available only with an eligible one-time box purchase, under the conditions shown before purchase.

Returns and support

See our returns policy for help with an item already supplied. Nothing in this policy limits your rights under Australian Consumer Law.